Returns and refunds

Last updated 2026-09-29

Every item is printed to order, so returns cover defects, damage and cancellations before printing.

Before printing starts

You can cancel for a full refund until your order moves to "Printing". Message us on WhatsApp with your order number.

Defective or damaged items

If an item arrives broken, misprinted or different from what you ordered, send photos on WhatsApp within 3 days of delivery. We will reprint it or refund it, including delivery.

What we cannot take back

Items made for you (personalised names and text, custom print requests) and items you simply changed your mind about, because each one is printed specially for your order.

How refunds are paid

Refunds go back by InstaPay (or the way you paid) within 7 days of us agreeing the refund.

Sellers' stores

Orders from a seller's store are refunded by that seller, who must offer at least this policy. If a seller does not respond, contact us and we will step in.